Effective Date: Feb 1, 2025
Company Name: Bisland Managed Services
1. Introduction
Bisland Managed Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or communicate with us.
If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
- Name
- Email address
- Phone number
- Business name
- Job title
- Billing information
- Service inquiries
- Any information submitted via contact forms
B. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Referring URLs
C. Client-Provided Information
As part of our services to healthcare providers, we may receive access to information necessary to perform contracted services, including:
- Appointment scheduling data
- Patient communication information
- Administrative healthcare data
Bisland Managed Services does not use this information for any purpose other than providing contracted services.
3. HIPAA and Healthcare Data
Bisland Managed Services provides administrative and bilingual patient service solutions to medical clinics. When handling healthcare-related information:
- We act as a service provider (Business Associate where applicable).
- We follow appropriate safeguards to protect Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
- We access only the minimum necessary information required to perform contracted services.
- We do not sell, trade, or otherwise misuse patient information.
We enter into Business Associate Agreements (BAAs) when required.
4. How We Use Information
We use collected information to:
- Provide and manage our services
- Communicate with clients and prospects
- Improve website functionality
- Process billing and payments
- Respond to inquiries
- Send service-related communications
- Comply with legal obligations
We do not sell personal information to third parties.
5. Sharing of Information
We may share information:
- With trusted service providers (e.g., hosting providers, CRM systems, analytics platforms)
- To comply with legal requirements
- To enforce our agreements
- In connection with a merger, acquisition, or business transfer
All third-party vendors are required to maintain appropriate data protection standards.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information, including:
- Secure servers
- Encrypted communications (SSL)
- Access controls
- Confidentiality agreements with staff
However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Analyze website traffic
- Improve user experience
- Track marketing effectiveness
You may disable cookies through your browser settings.
8. Data Retention
We retain information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Healthcare-related data is retained according to contractual and regulatory requirements.
9. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
To exercise your rights, contact us at:
service@bislandteam.com
10. Children’s Privacy
Our services are intended for business use. We do not knowingly collect personal information from children under 13.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Information
service@bislandteam.com
800-204-4428